Legal
Privacy Policy
Carheart Auto Tech & Collision · 5405 SE Alexander St Ste D, Hillsboro, OR 97123
Carheart Auto Tech & Collision(“we,” “us,” or “our”) operates the online ordering website at carheart.hiraccoon.com. This Privacy Policy explains how we collect, use, and protect your personal information when you browse the site and place an order.
1. Information We Collect
When you submit a free estimate request through this website, we may collect:
- Your name and contact details (phone number and, if provided, email)
- Details about your vehicle — year, make, model — and your description of the damage
- Photos of the damage that you choose to upload
- Whether you are going through insurance, and which insurance company
- Basic technical data such as your device type, browser, and approximate location used to operate the site
2. How We Use Your Information
We use your information to:
- Review your damage and prepare a repair estimate
- Contact you about that estimate and answer your questions
- Coordinate with your insurance company when you ask us to handle a claim
- Operate, secure, and improve the website
3. Photos You Upload
Photos you attach to an estimate request are stored securely and used only to assess the damage and prepare your estimate. We do not publish them, and we do not use them in marketing without asking you first. You can ask us to delete them at any time using the contact details below.
4. Payments
This website does not take payment and does not collect card details. Estimates are free. Payment for repair work is arranged directly with the shop, or through your insurance company where a claim applies.
5. How We Share Your Information
We do not sell or rent your personal information. We share it only as needed to run the service:
- With your insurance company, when you ask us to assist with a claim
- With parts suppliers or sublet repairers as needed to complete your repair
- With service providers that host and operate the website on our behalf
- With law enforcement when required by law
6. Data Retention
We keep estimate requests, photos, and contact records for as long as needed to provide the service and to meet our legal, tax, and accounting obligations. You can ask us to delete your photos sooner using the contact details below.
7. Your Choices
You may request access to or deletion of the personal information we hold about you by contacting us using the details below. You can clear locally stored data at any time through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Carheart Auto Tech & Collision
- 5405 SE Alexander St Ste D, Hillsboro, OR 97123
- Phone: (971) 417-9585